Privacy Policy

Last updated: 29 May 2026 · Complies with the Privacy Act 1988 (Cth)

This Privacy Policy explains how Liveliveearth (we, us) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Entity: Liveliveearth
Address: Unit 1/1A Brompton St, Marrickville NSW 2204, Australia
Email: mailuse@liveliveearth.world
Phone: +61 2 9055 7795

For privacy enquiries, contact us using the details above. We will respond within a reasonable period, usually within 30 days.

2. Information we collect

Identity & contact: name, email, phone, suburb, and address when you enquire or book an audit
Service information: room notes, photos you provide, and observations recorded during audits
Communications: messages sent via our contact form or email
Payment-related: billing details processed by our payment provider (we do not store full card numbers)
Technical: IP address, device/browser type, and analytics data where you consent to cookies

Where practicable, we collect personal information directly from you. If you do not provide required information, we may be unable to provide services.

3. Why we collect and use information

Responding to enquiries and performing home office audit services
Scheduling visits, invoicing, and customer support
Improving our website (with consent for analytics/marketing cookies)
Complying with legal obligations (tax, record-keeping, dispute resolution)

We only use information for purposes you would reasonably expect, or with your consent, unless otherwise permitted by law.

4. Disclosure to third parties

We do not sell personal information. We may disclose information to:

IT hosting, email, and payment providers who assist our operations
Professional advisers where required (legal, accounting)
Regulators or courts if required by Australian law

Third parties must handle information in line with applicable privacy laws and our contractual requirements.

5. Overseas disclosure

Some service providers (e.g. cloud hosting) may store data outside Australia. Where we disclose information overseas, we take reasonable steps to ensure recipients comply with APPs or comparable protections, unless an APP exception applies.

6. Security and data breaches

We use HTTPS, access controls, and staff confidentiality measures. No system is completely secure. If a breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

7. Retention

Enquiries: up to 24 months after last contact
Audit reports and related files: up to 36 months, unless you request earlier deletion
Financial records: 7 years as required under tax law
Cookie preferences: stored in your browser until cleared

8. Access, correction, and deletion

You may request access to or correction of personal information we hold about you. We may need to verify your identity. In limited cases we may refuse access under the Privacy Act—we will explain why.

To make a request, email mailuse@liveliveearth.world.

9. Cookies and similar technologies

See our Cookies Policy. Non-essential cookies require your consent via our banner.

10. Direct marketing

We may send service updates or offers if you opt in or if you would reasonably expect them from your relationship with us. You can unsubscribe at any time using the link in emails or by contacting us. We comply with the Spam Act 2003 (Cth).

11. Children

Our services are directed at adults. We do not knowingly collect information from children under 15 without parental consent.

12. Complaints

13. Changes

We may update this policy. The current version is published here with the date above.